My Framer Site

Raja Madhanagopal

Product Design Leader | UX Strategist | Driving User-Centric Innovation & Business Impact

Portfolio: https://raja-madhan.framer.website/

LinkedIn: https://www.linkedin.com/in/raja-madhanagopal/

Phone: +91 9003172974

Career Summary

Product Design leader with 14+ years of experience designing and scaling digital products across fintech, payments, enterprise platforms, and consumer experiences.

Most recently spent 9 years at PayPal driving merchant and checkout experiences across high-impact payment products including Express Checkout, Pay Later, Venmo, and Fastlane.

Strong track record of simplifying complex workflows, improving conversion, and aligning user needs with business outcomes. Experienced in leading cross-functional teams, influencing product strategy, and building scalable customer experiences that deliver measurable impact.

Professional Achievements & Recognition

Innovated and delivered a solution addressing payment parity with Apple Pay and Google Pay, which was successfully implemented as a Payment Ready API within PayPal’s global platform.
Recognized by the PayPal Global Innovation Team, with my concepts “Tap to Pay” and “Add Card” ranked among the top three ideas out of 1,500 global submissions.
Received multiple Spot Awards and Bravo recognitions from stakeholders for excellence in innovation, collaboration, and delivery impact.
Secured First Prize in the Microsoft Surface Innovation Contest (while at Infinite Computer Solutions) for Scripps Networks, with a concept enabling users to place a physical product on a Surface device to scan barcodes or names and instantly view related recipes blending digital interactivity with real-world utility.

Innovated and delivered a solution addressing payment parity with Apple Pay and Google Pay, which was successfully implemented as a Payment Ready API within PayPal’s global platform.
Recognized by the PayPal Global Innovation Team, with my concepts “Tap to Pay” and “Add Card” ranked among the top three ideas out of 1,500 global submissions.
Received multiple Spot Awards and Bravo recognitions from stakeholders for excellence in innovation, collaboration, and delivery impact.
Secured First Prize in the Microsoft Surface Innovation Contest (while at Infinite Computer Solutions) for Scripps Networks, with a concept enabling users to place a physical product on a Surface device to scan barcodes or names and instantly view related recipes blending digital interactivity with real-world utility.

Professional Experience

Career Sabbatical | Professional Development & Leadership Enrichment

Jun 2025 - Present

Focused on professional growth and leadership development through:

Completed Independent Director Proficiency certification from Indian Institute of Corporate Affairs
Explored emerging AI-assisted product design workflows and rapid prototyping tools
Invested in strategic career repositioning and design leadership development

Focused on professional growth and leadership development through:

Completed Independent Director Proficiency certification from Indian Institute of Corporate Affairs
Explored emerging AI-assisted product design workflows and rapid prototyping tools
Invested in strategic career repositioning and design leadership development

PayPal India Pvt. Ltd.

Senior UX Designer

Jul 2016 – May 2025 | Chennai, India

Led product design for merchant-facing payment experiences across web and mobile, supporting strategic initiatives in checkout, payments, and merchant onboarding.
Key contributions:

Designed scalable merchant and checkout experiences across Express Checkout, Pay Later, Venmo, and Fastlane
Improved merchant conversion by 26%
Increased product adoption by 33%
Identified friction points in merchant integration workflows and simplified onboarding journeys
Built high-fidelity prototypes and interactive demos used in enterprise merchant conversations and GTM initiatives
Partnered closely with Product, Engineering, Marketing, and Solution Engineering to align UX with business priorities
Facilitated workshops and design reviews to influence roadmap decisions and stakeholder alignment
Mentored designers and helped drive design quality across multiple initiatives

Computer Sciences Corporation (DXC Technology)

UX Analyst

Apr 2012 – Jul 2016 (Deployed in PayPal) | Chennai, India

Designed user personas, workflows, and task models to support user-centered product decisions and feature prioritization.
Conducted competitive and heuristic analysis to identify usability gaps and differentiation opportunities.
Created storyboards, wireframes, prototypes, and high-fidelity mockups, supporting iterative design and stakeholder feedback cycles.
Collaborated with cross-functional teams to define user flows that enhanced efficiency and reduced friction across key payment experiences.

Designed user personas, workflows, and task models to support user-centered product decisions and feature prioritization.
Conducted competitive and heuristic analysis to identify usability gaps and differentiation opportunities.
Created storyboards, wireframes, prototypes, and high-fidelity mockups, supporting iterative design and stakeholder feedback cycles.
Collaborated with cross-functional teams to define user flows that enhanced efficiency and reduced friction across key payment experiences.

Infinite Computer Solutions (Client: Scripps Networks)

UX/UI Designer

Jul 2011 - Apr 2012 | Chennai, India

Developed detailed user personas to understand target audiences, behaviors, and goals, forming the foundation for user-centered design decisions.
Created task profiles and user scenarios to define key workflows and ensure seamless user experiences.
Designed and maintained style guides to establish consistent visual language and design standards across products.
Built and implemented UI components using HTML and CSS, ensuring responsive, accessible, and visually engaging interfaces.

Developed detailed user personas to understand target audiences, behaviors, and goals, forming the foundation for user-centered design decisions.
Created task profiles and user scenarios to define key workflows and ensure seamless user experiences.
Designed and maintained style guides to establish consistent visual language and design standards across products.
Built and implemented UI components using HTML and CSS, ensuring responsive, accessible, and visually engaging interfaces.

Sryas Sofware Pvt. Ltd.

Senior Web Designer Lead

Apr 2008 - Aug 2010 | Chennai, India

Led and mentored the design team, providing guidance, assigning priorities, and ensuring high-quality deliverables with timely execution.
Designed wireframes and interactive HTML prototypes for a Business Intelligence (BI) product, enabling early user testing and validation of key features.
Delivered intuitive UI designs and page layouts, providing strategic guidance on the visual design and overall user experience for the BI platform.

Led and mentored the design team, providing guidance, assigning priorities, and ensuring high-quality deliverables with timely execution.
Designed wireframes and interactive HTML prototypes for a Business Intelligence (BI) product, enabling early user testing and validation of key features.
Delivered intuitive UI designs and page layouts, providing strategic guidance on the visual design and overall user experience for the BI platform.

Everest Consulting Group

Senior Web Designer

Jul 2007 - Feb 2008 | Chennai, India

Origin Wave Techsoft Pvt. Ltd.

Senior Web Designer

May 2006 - Jun 2007 | Chennai, India

education

B.A.(Economics)
(University of Madras, Chennai, India - Dec 2000)

M.Sc.(Psychology)
(University of Madras, Chennai, India - Apr, 2010)

B.A.(Economics)
(University of Madras, Chennai, India - Dec 2000)

M.Sc.(Psychology)
(University of Madras, Chennai, India - Apr, 2010)

Certifications

Independent Director
(Indian Institute of Corporate Affairs (IICA) - 2025)

Certified Usability Analyst (CUA)
(Human Factors International - 2013)

Honors Diploma in Network Centered Computing
(NIIT - 1998)

Independent Director
(Indian Institute of Corporate Affairs (IICA) - 2025)

Certified Usability Analyst (CUA)
(Human Factors International - 2013)

Honors Diploma in Network Centered Computing
(NIIT - 1998)

skills

UX & Product Design

User Research
UX Strategy
Interaction Design
Information Architecture
Wireframing
Prototyping
Design Systems
Visual Design
Usability Testing

UX & Product Design

User Research
UX Strategy
Interaction Design
Information Architecture
Wireframing
Prototyping
Design Systems
Visual Design
Usability Testing

Analysis & Evaluation

Competitive Analysis
Heuristic Evaluation
Expert Review
User Journey Mapping
Persona Creation

Analysis & Evaluation

Competitive Analysis
Heuristic Evaluation
Expert Review
User Journey Mapping
Persona Creation

Execution & Collaboration

Cross-functional Collaboration
Product Management
Design Mentorship

Execution & Collaboration

Cross-functional Collaboration
Product Management
Design Mentorship

Tools & Software

Design & Prototyping

Visual Design

Photoshop | Illustrator | CorelDraw | Canva

Front-End Skills

HTML | CSS

Project & Collaboration

Jira | Confluence | Trello

Research & Testing

Maze | Hotjar | Optimal Workshop | User Testing

Maze | Hotjar | Optimal Workshop |
User Testing

Maze | Hotjar | Optimal Workshop | User Testing